Find your order information
Start with the purchase email. Keep the order number, email used at checkout and transaction details. This information helps the payment processor identify the correct purchase.
Use the transaction support route
ClickBank publishes a process for eligible refund or cancellation requests. Because that process can change, use the current support page rather than a copied set of old steps.
Current ClickBank refund guidance →
Do not send payment details to affiliates
Neura Supplement Research is not the seller, manufacturer or payment processor. We cannot approve refunds and should not receive your full card number, passwords or other sensitive transaction data.
What the 90-day statement means here
Our site reports the 90-day guarantee shown in the supplied product material. We do not broaden that statement into a promise that every request will be approved regardless of the current seller terms.
If you have not purchased yet
Read the live checkout and guarantee language before ordering. Save the terms and receipt that apply to your transaction because policies can be updated over time.